FAQ’s

Shopping Basics

What Shipping Methods Are Available?

All orders are shipped via Australia Post.

What are your shipping and return policies?

I do not accept returns on jewellery and custom made items. If there is a problem with your order, contact me via form on the Contact Us page so that I can assist you.

This does not impede your statutory rights.

Do You Ship Internationally?

I do ship internationally to some countries. Please fill in the form on the Contact Us page with what you would like to order and the country it is being sent to.

Payments

What Payment Methods Are Accepted?

Credit Cards and PayPal are accepted.

Do you accept international credit cards?

For international credit cards, I do recommend using PayPal.

Do you charge sales tax on any item?

Sales tax, GST & VAT are inclusive in the sale price. Customs & Import Fees need to be paid by you.

Shipping & Returns

I want to return my purchase! What do I do?

I do not accept returns on jewellery and custom made items. If there is a problem with your order, contact me via form on the Contact Us page so that I can assist you.

This does not impede your statutory rights.

How long does it take for me to get a refund?

After the refund has been processed, it is up to your individual bank for how long it takes to get to your account. It can take 5 working days or longer.

How Can I Cancel Or Change My Order?

Fill out the form on the Contact Us page. I only accept cancellations made within 24hrs of the purchase.

How can I get assistance if I need it?

Fill out the form on the Contact Us page and I will endeavour to reply within 24-48hrs.

Please be mindful that I am on AEST (Austrlain Eastern Standard Time) & that my time zone may differ from where you are located.

Contact

Still have questions?